Short facts

Other information that is important to know:

  • Adjudication by the Commission is free of charge for you as an individual.

  • The Commission’s recommendations are advisory, which means the company is not bound to comply. In practice, however, it is unusual for a company not to comply with the Commission's recommendation.

  • Adjudication in the Commission is made solely on the basis of written documents. Consequently you yourself cannot be present when the Commission is considering your claim.

  • The company prepares the reference material ahead of the adjudication and receives the recommendation and sends it to you. Hence you should not send material to the Commission; everything goes via the company.

  • The compensation you may have received from the company is preliminary pending adjudication of the case and the Commission’s decision.

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